Biohazard Cleanup in Vancouver — Safe, Certified & Handled with Care

ProServ handles all types of biohazard cleanup including trauma scenes, crime scenes, unattended deaths, hoarding situations, drug lab residue, infectious disease decontamination, medical waste, and hazardous chemical spills — across residential, rental, strata, and commercial properties throughout Vancouver and Greater Vancouver.

Yes — discretion and confidentiality are fundamental to our biohazard and sewage cleanup service. Unmarked vehicles are available on request. All team members are bound to confidentiality. We schedule work at times that minimize visibility, and we never discuss any situation publicly or with uninvolved parties under any circumstances.

ProServ offers a 1-hour arrival guarantee for biohazard cleanup emergencies anywhere in Vancouver and the surrounding Lower Mainland. Our emergency line is staffed 24 hours a day, 7 days a week, including weekends and holidays. Call (778) 262-2788 any time — all calls are handled in strict confidence.

Many property insurance policies in BC cover biohazard cleanup costs, particularly for unattended deaths, trauma scenes, and sudden biological events in residential properties. Coverage varies by policy and insurer. ProServ provides complete documentation — damage assessments, remediation reports, and photo evidence — to support your insurance claim, and can assist families and property managers in navigating the process.

Yes — ProServ regularly coordinates with the BC Coroners Service, RCMP, Vancouver Police Department, and BC public health authorities during biohazard cleanup situations. We understand the required protocols, including waiting for official scene clearance before work begins, and work efficiently within those frameworks without disrupting any ongoing investigations.

Yes. ProServ uses industrial thermal fogging and hydroxyl generators to neutralize biological odors at the molecular level — permanently, not temporarily. Odor elimination is a standard part of every biohazard cleanup job. We do not close your file until all odors are completely gone and air quality has been verified safe.

Yes — hoarding cleanup is one of our specialized environmental and biohazard remediation services. We approach all hoarding situations with a non-judgmental, trauma-informed attitude — working sensitively with individuals, families, and social service providers to restore safe living conditions while respecting the dignity of everyone involved.

Contaminated materials that cannot be safely decontaminated — including porous surfaces, flooring, furniture, and soft goods — are removed and disposed of in documented compliance with BC Environmental Management Act and WorkSafeBC regulations. We provide disposal certificates upon request and clearly communicate what can and cannot be salvaged before any removal takes place.

Never. Every technician who enters your property is a full-time ProServ employee — IICRC-certified, background-checked, and bound to our confidentiality standards. No third-party trades, no franchise crews, no handed-off personnel. In situations this sensitive, that consistency matters. One team from initial assessment through final re-occupancy clearance, accountable to us alone.

Yes. The scope and price we provide in writing is your price. Biohazard cleanup situations are stressful enough without billing surprises. If the scope changes due to contamination found beyond the initially visible area, we discuss it with you before proceeding — never after. No undisclosed additions, no pressure while you're already dealing with a difficult situation.