About ProServ Restoration — Real People, Real Expertise, Real Results
We are Vancouver's certified emergency property restoration team — IICRC-trained, locally based, and fully committed to restoring not just your property, but your peace of mind. With 50+ years of combined experience and 5,000+ properties restored, we've earned the trust of homeowners, landlords, and businesses across the entire Lower Mainland.
Contact ProServ Restoration
Vancouver, BC V5X 2X7
Who We Are — Locally Rooted, Expertly Trained, Always Ready
ProServ Restoration was founded on a straightforward belief: when a property emergency strikes, Vancouver homeowners and businesses deserve a response team that combines genuine expertise with genuine care. Not a franchise. Not a call centre. A real, local team that knows Vancouver's neighbourhoods, understands BC's climate challenges, and treats every property as if it were their own.
Based in Vancouver at 408 E Kent Avenue S, our certified technicians have restored thousands of properties across the Lower Mainland — from flooded basements in Burnaby to fire-damaged storefronts in Gastown, from mould-affected heritage homes in East Vancouver to commercial water damage in Richmond warehouses. Every job, every time, we show up with the right equipment, the right training, and a genuine commitment to getting it done right.
We are Vancouver's trusted emergency restoration company — independently owned, locally accountable, and proud to be the team our community calls first.
Locally owned & operated in Vancouver
IICRC-certified technicians
Fully licensed & insured in BC
WorkSafeBC compliant
No subcontracting — ever
Direct insurance coordination
Real Experience. Real Results. Real Vancouver Properties.
Our numbers aren't estimates — they're the result of showing up, doing the work correctly, and building a reputation one restored property at a time. Every number below represents a real family, a real business, or a real community member whose property ProServ helped bring back from disaster.
Our Mission
Our mission at ProServ Restoration is straightforward: to restore homes, businesses, and peace of mind across Vancouver — with speed, integrity, and genuine professionalism on every single call. Whether it's a flooded basement in East Van or a fire-damaged storefront downtown, we approach every job with the same urgency and care that we'd want for our own families. Our work isn't just about buildings — it's about helping people rebuild their lives after a crisis, and earning their trust by delivering exactly what we promise.
Our Vision
We envision a Vancouver where every resident and business owner has access to rapid, reliable, and compassionate restoration services — regardless of the scale of their emergency. At ProServ Restoration, we are committed to setting the industry standard through continuous investment in certification, technology, and people. As we grow, our vision is to be known not just for our response times, but for the way we treat our clients, the long-term relationships we build, and the peace of mind we restore along with every property we touch.
Why Vancouver Homeowners & Businesses Choose ProServ
Hundreds of restoration companies operate in Greater Vancouver. Here's why — after 5,000+ jobs — property owners, property managers, and realtors keep calling us first.
Our Certifications — What They Mean & Why They Matter
Certifications aren't just logos on a website. Each credential below represents real training, real standards, and real accountability — giving you the assurance that every ProServ technician follows industry-best protocols on every job.
IICRC — Institute of Inspection, Cleaning & Restoration Certification
The IICRC is the globally recognized authority on restoration industry standards. ProServ technicians hold IICRC certifications in Water Damage Restoration (WRT/ASD), Fire & Smoke Restoration (FSRT), Applied Microbial Remediation (AMRT), and Applied Structural Drying (ASD) — ensuring every project follows S500, S520, and S700 standard protocols.
RIA — Restoration Industry Association
The RIA is North America's leading trade association for property restoration professionals. RIA membership requires adherence to a strict code of ethics and professional standards — holding ProServ publicly accountable to the highest standards of business conduct and technical performance in the restoration industry.
GBCI — Green Business Certification Inc.
GBCI certification signals ProServ's commitment to environmentally responsible restoration practices — including proper hazardous waste disposal, reduced chemical impact, and sustainable materials handling. Critical for our environmental remediation, asbestos abatement, and biohazard cleanup services.
Alcumus — Safety & Supply Chain Compliance
Alcumus certification verifies ProServ's health, safety, and compliance management systems — including WorkSafeBC compliance, contractor vetting, and supply chain accountability. This credential is required by many commercial insurers and property management companies across BC as a condition of contractor engagement.
Aviva Insurance — Approved Contractor
Aviva's approved contractor status means ProServ has been vetted and approved to work directly with Aviva Insurance on property restoration claims across BC. Our documentation, work quality, and billing practices meet Aviva's rigorous contractor standards — streamlining your claim and reducing delays.
Intact Insurance — Preferred Restoration Partner
As an Intact preferred restoration partner, ProServ works directly with Intact Insurance adjusters on water, fire, and flood damage claims across Greater Vancouver. Our team prepares all required documentation, moisture logs, and scope reports in Intact's preferred format — accelerating your claim settlement.
Our Insurance & Industry Partners
The Values That Drive Every ProServ Restoration Job
These aren't slogans. They're the commitments our team makes to every property owner, every property manager, and every family we serve — on every job, regardless of size or complexity.
Speed Without Sacrifice
We respond fast — 60 minutes or less, any time of day. But we never let speed compromise quality. Our rapid response protects your property from escalating damage while our certified protocols ensure the job is done properly, not just quickly.
Certified Excellence
Every technician on every ProServ team holds current IICRC certification in their specialty. We invest in ongoing training and equipment upgrades because the standard of care we deliver must be the best available — not just good enough.
People First
A restoration call is always about more than a building. It's about a family displaced, a business interrupted, a landlord under pressure. We arrive with technical expertise and human empathy — treating every client with the care their situation deserves.
Full Transparency
No hidden costs. No surprise billings. No scope creep without your approval. We document everything — every moisture reading, every treatment applied, every material replaced — so you and your insurer always know exactly what was done and why.
Complete Accountability
We never subcontract our work to unknown third parties. The team that shows up is the ProServ team — certified, trained, and accountable to you from first call through final walkthrough. One company. One standard. Every time.
Community Commitment
ProServ is a Vancouver company serving Vancouver people. We don't have a head office in another city setting policies that ignore local realities. We know our neighbourhoods, our clients, and our community — and we're proud to be the team Greater Vancouver calls in a crisis.
Real Stories. Real Restorations. Real Peace of Mind.
What Vancouver Property Owners Say About ProServ
"Incredible service from start to finish. The ProServ team arrived within the hour after our basement flooded and made a genuinely stressful situation so much easier. Professional, fast, transparent throughout — and they handled everything with our insurance company directly. I can't recommend them enough."
"ProServ Restoration saved our home after a pipe burst flooded our entire main floor. They arrived in 45 minutes on a Sunday morning, handled everything with complete professionalism, and restored the property to better than new condition. Their team treated our home like it was their own."
"As a property manager overseeing multiple buildings in Burnaby and Coquitlam, ProServ is the only restoration company I trust for emergency response. Fast, certified, discreet, and their insurance documentation is impeccable. They've become a non-negotiable part of how I manage my properties."
Get in Touch with ProServ Restoration
Response Hours
Serving Greater Vancouver & the Lower Mainland
Our certified restoration crews are positioned across Greater Vancouver — reaching any property in the Lower Mainland within 60 minutes.
Frequently Asked Questions About ProServ Restoration
Common questions from Vancouver property owners, landlords, and businesses about who we are and how we work.
Yes — ProServ Restoration is an independently owned, locally operated company based in Vancouver at 408 E Kent Avenue S #101, Vancouver, BC V5X 2X7. We are not a national franchise. Our team, our management, and our accountability are all local — which means every decision we make reflects our genuine commitment to the Vancouver community we serve.
ProServ technicians hold current IICRC certifications including Water Damage Restoration Technician (WRT), Applied Structural Drying (ASD), Fire & Smoke Restoration Technician (FSRT), and Applied Microbial Remediation Technician (AMRT). ProServ is also a member of the Restoration Industry Association (RIA), GBCI-certified, and a recognised partner with Intact Insurance and Aviva Insurance across BC.
Never. ProServ handles every phase of every restoration project in-house — extraction, drying, remediation, and reconstruction — with our own certified team. We do not subcontract any work to third parties at any stage. This is one of our most important commitments to our clients: you always know who is in your property and to what standard they are trained.
ProServ is an approved and preferred restoration contractor for Intact Insurance and Aviva Insurance, and works directly with most major BC property insurers. Our team prepares complete documentation from the first visit — damage assessments, moisture logs, IICRC-standard drying reports, and itemized scopes of work — in formats accepted by BC insurance adjusters. We communicate directly with your adjuster throughout the project to ensure a smooth, timely claim settlement.
ProServ guarantees a 60-minute arrival target for property emergencies anywhere in Vancouver and the surrounding Lower Mainland — 24 hours a day, 7 days a week, 365 days a year including all public holidays. Our teams are pre-positioned across Greater Vancouver to make this guarantee achievable at any time of day or night. Call (778) 262-2788 any time.
ProServ provides nine certified restoration and remediation services across Greater Vancouver: water damage restoration, flood damage restoration, basement flood cleanup, commercial water damage cleanup, sewage cleanup, smoke remediation and cleanup, fire damage restoration, biohazard cleanup, and environmental remediation.
Yes — ProServ Restoration is fully licensed and insured to operate in British Columbia. All work complies with WorkSafeBC Occupational Health and Safety Regulation, BC Environmental Management Act requirements, and all applicable municipal bylaws. We carry full general liability insurance, and all technicians are covered under WorkSafeBC. Documentation of licensing and insurance is available on request.
Vancouver's Trusted Restoration Experts
Ready to Work With a Restoration Team You Can Actually Trust?
5,000+ properties restored. 50+ years of combined experience. IICRC certified. Available 24/7. ProServ Restoration is Vancouver's local team — ready when you need us most.
(778) 262-2788Available 24 hours a day, 7 days a week — including all public holidays • 408 E Kent Avenue S #101, Vancouver BC • info@myproserv.ca